Published in Energy/Utilities

Reliant Talks CX

“CX is More Than Just a Program, It’s a Way of Operating.”

At Reliant, the focus is not just to be the best at energy, but to also stand out as a champion of customer service. Hear how they have improved their NPS scores 150% by differentiating the way consumers can interact with their energy providers. By leveraging data, engaging employees, and identifying trends, Reliant has seen continuous program success from putting the customer first.