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Employee Experience Monitoring: Common Questions

Employee Experience (EX) Monitoring

As an HR Professional, a senior leader, or an engaged employee at large, you may find yourself asking, “What can I do to engage those around me?”

Employee Engagement doesn’t have to be difficult to measure, but it can be challenging for anyone in an organization to take on the initiative of improving engagement levels.  By leveraging tools and techniques to measure and define aspects of the employee journey, organizations can easily improve upon the daily experiences of all employees. From potential candidates and recent hires to tenured staff and developed organizational leaders, the benefits will reap for everyone.

Assembled below are some questions recently asked about employee engagement and employee experience monitoring efforts, here with the goal of providing feedback to assist organizations in their efforts while measuring and improving employee engagement.

Frequently Asked Questions

How often should we collect employee feedback?

The answer depends on your organization’s prior history with surveying employees. But generally, recurring opportunities to provide feedback and insight should be regularly available to all employees.  An annual engagement survey to all employees, supplemented with pulse surveys on topics or events as they occur, may be most beneficial in looking to engage employees while sharing feedback . This enables short-cycle improvements, impacting the entire employee experience overall.

Why is offering employees a regular voice so important?

If companies listen to employees, they will find that employees are willing to invest more in their company, but want to know what their return will be on investment. Employees want a company that is striving for excellence and want opportunities to share their insights and experience. When employees are able to contribute and feel their feedback is respected and used by management, they can become more engaged with the organization and attune to providing honest feedback and drive  ideas for improvement.

What is “EX Monitoring” and how does it differ from Employee Engagement”?

Employee Engagement deals with how committed employees are to the mission of their organization. It deals with employees’ intrinsic needs for a sense of correctness, meaningfulness, contribution, and development.  Monitoring and measuring engagement levels are required to drive long-term success for any business.

Employee Experience (EX) deals with an employee’s job, environment, and events experienced regularly that impact and contribute to employee engagement.  Monitoring employee experiences offer opportunities to engage employees in organizational improvements and improve specific processes regularly impacting employees.

How will the MaritzCX EX Monitoring Suite benefit my HR-driven employee engagement efforts?

With the EX Monitoring Suite, HR professionals can easily administer focused surveys to employees using pre-built survey templates.  Surveys are intelligently designed to capture employee engagement drivers, event-based employee experiences, and employee improvement ideas. While identifying organizational engagement potential, the EX Monitoring Suite offers industry benchmarks for engagement and can even channel highly engaged employees to contribute to external networks such as Glassdoor.

Exactly what does the EX Monitoring Suite include?

The complete EX Monitoring Suite includes prebuilt surveys for annual Employee Engagement measurement as well as the Engagement Potential Index; an organizational assessment of engagement potential.  The suite has 8 pulse-type surveys covering event-driven employee experiences, including; Selection Process, Onboarding, Acclimation Check, Development Support, Total Rewards, Communication, Internal Selection and Exit surveys.

We already use another annual employee engagement survey. How would this work while still using another company’s annual tool?

The EX Monitoring Suite is flexible, allowing organizations to control the timing and frequency of survey administration to best suit the needs of every unique organization and their employees. Organizations may continue the use of another annual survey while still benefiting from event-driven measurement to supplement and accelerate improvement on annual employee engagement goals.  EX Monitoring Reporting also allows importing of other data sources to accommodate side-by-side comparisons and collective analysis under one reporting system.

How have you seen organizations use open-ended text to improve employee experience?

Whether or not your organization uses text analytics to categorize and analyze open-ended feedback from surveys, leaders may have an easier time identifying the impacting themes associated with employee feedback and can better utilize employee stories in training and feedback across the organization.  Employees want to tell their stories, and may be ready to share specific improvement ideas not evident from other survey data.  The collected data can also be used in action-planning and case management, offering employees the opportunity to create action groups around known themes of employee feedback.

For more on this topic, a webinar can be viewed here.

Have a different question or interested in specific insight?  Feel free to leave a question or comment below.