VOC Expert: Phil Morin of SAP

Before the holidays I posted our Blog Talk Radio interview with VOC Expert, Cole Nussbaumer. This week I'm sharing my interview with Phil Morin, the Vice President of Global Customer Experience at SAP. SAP is Headquartered in Walldorf Germany and is regarded as the market leader in enterprise application software. SAP supports over 183,000 customers worldwide and employs over 55,000 employees in locations throughout the world. Recently, SAP launched their VOC program "SAP Listens." Want to learn what it is like 'in the trenches' of Voice of the Customer? Listen as Phil and I discuss his experience and hear his advice for new VOC practitioners.

January 8, 2013 By: Jeff Olsen