Automotive Industry Readers:
For this week’s post I would like to introduce you to my colleague Dr. Dave Fish. Not only is Dave a first-class researcher but he is a preeminent forward thinker in the area of customer experience. He also headed up our auto practice a few years ago so he has a great pedigree in the automotive industry and a ton of experience. His thinking on the future of CX emanates from a rich history in the automotive industry, and what he has to say about it is very worthwhile.
He recently worked with other CX experts from MaritzCX to create a video about the future of CX. Check it out here:
Let me know what you think.
Until next time.