Published in Automotive

Video: Customer Journey – Part One

I mentioned in the last posting that we just finished up our Customer Experience Summit in Las Vegas.   This was a great opportunity for clients and other leaders in the CE field to exchange ideas and learn what’s happening in this critical area for OEMs.  At the conference we released the Maritz Customer Journey Study which tracked customers through 7 years of vehicle ownership.  Here’s the first of three postings.

Let me know what you think, and for our American viewers – Happy Thanksgiving!