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Molly Schack

Molly has been involved in marketing research, project management and customer experience for more than 25 years. As an avid consumer herself, she believes that a great customer experience is the combination of a company’s solid processes plus flexibility in adjusting to a particular customer’s need. At MaritzCX she lives this conviction each day by helping teams support clients in their own CX work. And, she’s a fan of the TV show Undercover Boss for the same reason.