15 Articles

Marc Mandel

Marc Mandel is a proven expert in helping large companies discover business-changing narratives in data science using BIG data. Marc has had various roles in strategic and operational consulting, process redesign, innovation and strategic business development, enterprise software sales and relationship management.

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Five Steps Toward More Actionable Customer Data

Monitoring the customer experience has become more complex. Today, it involves multiple channels of engagement, massive amounts of data, and indirect, unstructured customer feedback. There is more complexity -- and more opportunity -- than ever before.

April 17, 2013 Marc Mandel