Editor’s note: This is a chapter from the ebook, Unlock the Value of CX....
The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. We understand a disengaged... View Article
Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book... View Article
The Magic Intersection of Employee Engagement and Customer Satisfaction, and How Technology Can Support It
Editor’s note: This post is a snippet of an article originally published on Engagement Strategies Media. Read the full article.... View Article
Our experiences as customers can be moving and memorable. Think about the last time you received above-and-beyond service. You might... View Article