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Karl Sharicz

Karl is a recognized CX thought leader and Certified Customer Experience Professional (CCXP) with innovative approaches to driving customer-centric thinking within organizations including technology, manufacturing, and service-oriented businesses. Using proven leadership skills, hands-on team-building approaches, and creativity, Karl designs customer experience strategies that help organizations, retain customers, extend the customer lifecycle, leverage new business through referrals, deliver a return on investment through customer experience, and earn a reputation for achieving customer experience excellence.