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Joe Camirand

Joe, a Certified Customer Experience Professional, (CCXP) is a senior executive with over 20 years of experience as a sales and services professional within a broad range of disciplines. These include executive management, service operations management, professional services, market research, outside sales, and strategic account management. He is a skilled manager of people, projects, and resources in the area of customer experience program design and implementation.

You often hear of the positive power of a smile.  A recent business trip...