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Jason Macedonia, Vice President, Healthcare & Patient Experience

As the Vice President of Healthcare and Patient Experience at MaritzCX, Jason leads company strategy, design, administration and support of healthcare solutions. With 15+ years of experience in healthcare before joining MaritzCX, Jason has advised healthcare leaders on statistical sampling, data presentation, compensation/incentive models, healthcare and patient-centered survey design, survey administration, CMS-CAHPS compliance protocols, patient/employee experience strategies, HCAHPS reimbursement acceleration, service driven culture mapping, and data-driven goal setting. He is a contributing member to the Beryl Institute Patient Experience Body of Knowledge and has collaborated with industry partners and data resources including the NCBD (National CAHPS Database).