Once Upon a Time... It’s the 2nd business day of the month. The Digital...
A few months ago at a sales training I was giving, I talked about our offering of “Brand Defector Research”... View Article
I was in Las Vegas last month. It was a great time! Nope, not gambling and running around in “pleasure”,... View Article
Everybody who conducts surveys and collects customer feedback with the objective of measuring or improving Loyalty or Customer Satisfaction will... View Article
I wish I could take a poll right now to get your first reaction to this question and ask you... View Article
A typical Saturday morning starts with our routine. Get up early, get out of the house shortly after 8, and... View Article
I’ve written about this experience before, and amazingly, my experience hasn’t improved in the past couple years. It’s the coffeehouse... View Article
It is very refreshing and encouraging to see so many organizations with mission statements indicating their focus on the customer... View Article