Text analytics, also known as text mining, is a technology that turns that unstructured...
Surveys are a great way to collect information about people's perceptions, opinions, thoughts, attitudes, etc. However, the trick is making sure that you're asking your questions the right way in order to get the data that you need, as well as ensuring that the people who take your survey will all interpret your survey questions the same way. To help you get started, below are 12 qualities of good survey questions to keep in mind when writing your surveys.
This blog was originally posted on CX Cafe’. The real value of customer experience programs is not in gathering customer... View Article
The rain pounded on the roof of the conference center and thunder boomed in the background to create a rather... View Article
This blog was originally posted on CX Cafe’. Have you ever wondered how important digital interactions are to the customer... View Article
What You Need to Know to Take Your Customer Relationships to the Next Level. Maintaining a steady customer base is crucial to growing a business. And a key factor in achieving that goal is improving customer satisfaction, loyalty and engagement. But the question is: Where do you start?
This article was originally published here. The coronavirus pandemic has done more than upended how brands communicate with customers—it has completely changed... View Article
This blog was originally posted on CX Cafe’ and has been modified. CMS-certified to offer Hospital Consumer Assessment of Healthcare... View Article
In today’s industry, there’s a constant demand for corporations to deliver a positive ROI (Return of Investment) from their business... View Article
Maximize the Effectiveness of Your Dashboards Fighting for the attention of our colleagues and executives is hard, let alone, having... View Article
Financial Advisors (FAs) are key to the promotion, distribution and support of a wide assortment of insurance, investment and banking... View Article
Surveys are a great way for customers to candidly share the story of their experiences. When used correctly, surveys can... View Article
According to Gartner’s research, nearly nine out of ten executives expect customer experience to be a key differentiator with today’s... View Article