Today's consumers are not afraid to switch things up, if a company's service fails...
Surveys are a great way to collect information about people's perceptions, opinions, thoughts, attitudes, etc. However, the trick is making sure that you're asking your questions the right way in order to get the data that you need, as well as ensuring that the people who take your survey will all interpret your survey questions the same way. To help you get started, below are 12 qualities of good survey questions to keep in mind when writing your surveys.
Have you ever wondered how important digital interactions are to the customer experience in financial services? According to PWC, more... View Article
The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the... View Article
The rain pounded on the roof of the conference center and thunder boomed in the background to create a rather... View Article
MaritzCX is the first and only CX platform company that’s been CMS-certified to offer Hospital Consumer Assessment of Healthcare Providers and... View Article
What You Need to Know to Take Your Customer Relationships to the Next Level. Maintaining a steady customer base is crucial to growing a business. And a key factor in achieving that goal is improving customer satisfaction, loyalty and engagement. But the question is: Where do you start?
In today’s industry, there’s a constant demand for corporations to deliver a positive ROI (Return of Investment) from their business... View Article
MaritzCX Promotes Employee & Business Success with an “Agile” Workplace The overall goal of the agile method is to adapt... View Article
This article was originally published by ESM. You can view the article here. Technology Vet to Enterprises: Stop Chasing Bright... View Article
Look Who Turned 50! 2019 marks the 50-year anniversary of the MaritzCX New Vehicle Customer Study (NVCS)—the automotive industry’s largest... View Article
Surveys are a great way for customers to candidly share the story of their experiences. When used correctly, surveys can... View Article
Customer experience is driven by a company’s ability to recognize opportunities and act on them at the proper time. The... View Article
Financial Advisors (FAs) are key to the promotion, distribution and support of a wide assortment of insurance, investment and banking... View Article