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Voice of the Employee

Connecting the Employee Experience to the Customer Experience

Employee Loyalty and Engagement Drive Customer Loyalty

A Voice of the Employee (VoE) program should enable you to develop employee engagement and satisfaction, and drive customer loyalty by tapping into the wealth of information and insights your employees have about every customer experience. Today, more than ever a VoE program must connect your employee and customer insights—helping you act on the most pressing employee, customer, and business needs.

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A Voice of the Employee solution will help you:

  • Develop employee engagement and satisfaction
  • Drive customer loyalty through engaged employees
  • Connect your employee and customer insights

“Those who have both (engaged employees and customers) command a 23% premium in share of wallet, profitability, revenue and relationship growth.”

Manage Your Human Sigma (GALLUP), Harvard Business Review

Employee Experience

Listening to the Employee Voice

Develop Employee Engagement & Satisfaction

Measure the degree of employee engagement and commitment, the performance climate, including leadership, work environment, peer-to-peer, and understand employees’ sentiments regarding their jobs using onboarding, relationship, and 360 degree templates and surveys.

Drive Customer Loyalty Through Engaged Employees

Employees often can tell a tremendous amount about what customers like and/or dislike; and about what company processes and practices might be facilitating or inhibiting customer experience. Because employees have so much customer knowledge it is imperative that a comprehensive employee measurement (VoE) program not only learn from employees about traditional employee engagement and satisfaction, but also garners customer insight to solve customer experience issues, and identify processes that drive customer loyalty and add value to the business.

Connect Your Employee and Customer Insights

As a leader in big-data, we integrate employee insights with customer insights within a single platform. Make the connection from your Voice of the Employee and Voice of the Customer programs which will offer you customer-focused measures that most VoE programs don’t. Our expertise allows us to identify through linkage analysis the priorities that lead to the most important employee, customer, and business outcomes.

Make Voice of the Employee Part of Your Comprehensive CX Program

MaritzCX can help you connect the employee experience to the customer experience to ensure that the Voice of the Employee is part of your comprehensive CX program.

MaritzCX also partners with CultureNext by Maritz Motivation Solutions, two of the world’s leading companies in customer experience, employee engagement, and employee rewards and recognition, to offer an integrated solution to accelerate the creation of the employee and customer connection.

Discover More About This Powerful Partnership

Curious how MaritzCX and CultureNext can help connect your employees and customers to deliver the best customer experience?

Watch the MaritzCX & CultureNext online demo at