Employee Experience Management Solution

Holistic platform and services to unlock the power of people

A High-Impact EX Program will help you:

  • Develop employee engagement and satisfaction
  • Increase employee productivity and happiness
  • Reduce employee turnover
  • Connect your employee and customer insights

Collect Holistic Employee Experience Data

Measure the degree of employee engagement and commitment and the performance climate, including leadership, work environment, peer-to-peer, and understand employees’ sentiments regarding their jobs using onboarding, relationship, and 360 degree templates and surveys.

Analyse Drivers and Predict Employee Churn

Because your people are your greatest competitive advantage, it is imperative that you have the tools to predict and prevent employee dissatisfaction and churn. Learn from your employee experience data, garner insights to solve customer experience issues, and identify processes that drive loyalty and add value to the business.

Act on Employee Insights to Drive Meaningful Change

As a leader in big-data, we integrate employee insights with customer insights within a single platform. Our Employee Experience Management Solution allows you to identify through linkage analysis the priorities that lead to the most important employee, customer, and business outcomes and automate actions.

MaritzCX named a Leader for EX Management by Forrester

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11 Ways to Increase Employee Loyalty

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Employee Experience Management Solution

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Employee Experience

Listening to the Employee Voice

An Employee Experience (EX) program should enable you to develop engagement and satisfaction by tapping into the wealth of information and insights your employees have about every aspect of your business. Today, EX programs must connect your employee and customer insights—helping you act on the most pressing employee, customer, and business needs.

“Those who have both (engaged employees and customers) command a 23% premium in share of wallet, profitability, revenue and relationship growth.”

Manage Your Human Sigma (GALLUP), Harvard Business Review

Frequently Asked Questions

  • How will the EX Management Solution benefit my HR-driven
    employee engagement efforts?

    With the EX Management Solution, HR professionals can easily administer focused surveys to employees using pre-built survey templates. Surveys are intelligently designed to capture employee engagement drivers, event-based employee experiences, and employee improvement ideas while also identifying organisational engagement potential. The EX Management Solution offers industry benchmarks for engagement and can even channel highly engaged employees to contribute to external networks such as Glassdoor.

  • Exactly what does the EX Management Solution include?

    The complete EX Management Solution includes prebuilt surveys for annual Employee Engagement measurement as well as the Engagement Potential Index, an organisational assessment of engagement potential. The solution also includes over 20 pulse-type surveys covering event-driven employee experiences including; Selection Process, Onboarding, Acclimation Check, Development Support, Total Rewards, Communication, Internal Selection and Exit surveys.

  • If we already use another company's employee engagement tool,
    how will this work?

    The EX Management Solution is flexible, allowing organisations to control the timing and frequency of survey administration to best suit the needs of every unique organisation and their employees. Organisations may continue the use of another annual survey while still benefiting from event-driven measurement to supplement and accelerate improvement on annual employee engagement goals. EX Management Reporting also allows importing of any other data source to accommodate side-by-side comparisons and collective analysis in one reporting system.

Gather Insights from your Workforce on Event-Driven Employee Experiences

Collecting insights from employees is the easiest way to engage your workforce. The EX Management Surveys powered by MaritzCX offer the right employees the right survey items at the right time and accelerate organisational understanding of the employee experience across the continuum of employment. These event-driven surveys empower HR leaders to pinpoint employee experience improvements and help CX professionals understand the impact of engaged employees on CX program outcomes.

Make Employee Experience Part of Your Comprehensive Experience Management Program

MaritzCX can help you connect the employee experience to the customer experience to ensure that the Voice of the Employee is part of your comprehensive program.

MaritzCX also partners with Maritz Motivation, the world’s leading company in employee engagement, rewards and recognition, to offer an integrated solution to accelerate the creation of the employee and customer connection.

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See why MaritzCX was named a Leader for Employee Experience Management