Comprehensive Programme Management offers a diverse range of CX services and expertise, including consulting, analytics, research, training, and end-to-end operational management. These experts can step in to expand or complement your in-house CX capabilities, implement new CX programmes quickly, or manage the operational details of your programme, so your in-house team can focus on the big picture.
Comprehensive Programme Management
Add Our Resources and Expertise to Your CX Team
MaritzCX Comprehensive Programme Management enhances and complements your in-house customer experience team with a scalable force of experts who are ready to step in and manage specific CX programmes. With MaritzCX, you always get talented, experienced professionals who understand your business and know how to execute successful customer retention, conversion, and lifetime value programmes.
Take Advantage of Instant and Complete CX Solutions
Comprehensive Programme Management gives you instant access to complete, functional CX teams who are ready to develop, implement, and manage CX programmes and operations. This frees your in-house teams to focus on big-picture results rather than thousands of day-to-day operational details. And it enhances and accelerates your ability to execute high-value CX programmes when your internal resources are limited.
Complement Your Team with Confidence
With Comprehensive Programme Management, quality is never an issue. All of our teams use impeccable quality assurance processes and proven methods to protect the integrity of your data and maximise the success of your CX programmes.
Get the Skills and Expertise You Need When You Need Them
Successful CX programmes require the right mix of skills and talent, and MaritzCX is ready to provide the services and expertise you need to complete or complement your team. Our Comprehensive Programme Management team has the ability to integrate resources for strategic consulting, deep analytics, custom research, expert training, and end-to-end management of CX programmes.
Make Comprehensive Programme Management Part of Your CX Programme
MaritzCX Comprehensive Programme Management is directly connected to the larger MaritzCX platform, which means our programme management experts leverage a comprehensive suite of software and services to drive improvements in customer retention, conversion, and lifetime value.
Frequently Asked Questions
What services can MaritzCX Comprehensive Programme Management offer my in-house CX team?
How do we know Comprehensive Programme Management services meet our standards for quality?
MaritzCX is passionate about quality, and we integrate strict quality management processes into every part of our Comprehensive Programme Management offerings. The MaritzCX Quality Management System consists of an ISO 20252-registered quality management structure that includes well-defined responsibilities, processes, procedures, and resources to ensure quality through every phase of every project.
Does Comprehensive Programme Management provide end-to-end CX management or specific skills and services?
Both. Our programme management specialists will work closely with you to identify your specific CX needs based on your goals, budget, and schedule—and then provide the ideal mix of people, processes, and technology.