One Great Challenge for Retail Auto in the Next Decade ...
Implementing Cultural Change by Focusing on Impacts to Employee Behavior Retail auto, with few exceptions, is addicted to "transaction... Read >
Winning customers’ trust and earning their long-term brand loyalty means moving beyond familiar industry terms like products, incentives, and sales to understand and honor the complete flow of every customer experience. MaritzCX is ready to help you gain these personalized insights with a single, comprehensive CX program that combines multiple data sources, sophisticated qualitative and quantitative analyses, and real-time customer feedback that spans every continent, channel, market, and touch point.
“In a world where products and process can be quickly replicated, our intense focus on the customer experience is what continues to give us a strategic competitive advantage.”
“I know how my dealership is performing and where we can improve today’s customer experience to drive retention and repeat sales.”
“I am constantly learning from my experiences with customers and improving my ability to serve them.”
“I empower the C-Suite with clear customer insight to guide the strategic direction of our organization.”
Visit our blog, the CX Café, for CX ideas and best practices