Artificial Intelligence

AI & Machine Learning Tools to Enhance Experience Management

Driving Value with Artificial Intelligence

Within the experience market, organizations are shifting from simply collecting data to looking for ways to understand and drive action from the data they already have available to them. Artificial Intelligence and Machine Learning offer a path to meet this goal – if used correctly. The MaritzCX AI suite provides proven techniques to ease access to data sources, unlock insights, and trigger faster action to improve loyalty and business growth.

Down-3

Achieve the following using the
data you already have!

identify-3

 Identify data patterns

deeper

Dig deeper into results

pinpoint

Pinpoint effective actions

Churn

Reduce customer churn

revenue

Increase
revenue

Achieve the following using the
data you already have!

identify-3

 Identify data patterns

deeper

Dig deeper into results

pinpoint

Pinpoint effective actions

Churn

Reduce customer churn

revenue

Increase revenue

MaritzCX AI Offerings:

iSAT™ (Implied Satisfaction) Predictive Modeling

Leverage AI and Machine Learning to calculate a satisfaction score for non-respondents, giving businesses the power to act on what customers need, without having to ask.

Advanced Churn Modeling

Help identify at-risk customers in an automated, scalable way, reducing customer churn and increasing revenue.

Text Analytics AI

Transform thousands of unstructured, open-ended customer comments into meaningful and actionable insights.

Spotlight™ Data Mining and Analysis

Analyze patterns in datasets to uncover high-value insights hidden in experience data and improve target scores. Also mine your data for key insights outlining a meaningful, business-focused “story”.

SmartProbe™

Automatically probes customers on their responses during a digital survey experience to dig deeper into their feedback.

From Our Resource Library

From Our Resource Library

Make MaritzCX Artificial Intelligence Solutions Part of Your Comprehensive CX Strategy

MaritzCX Artificial Intelligence Solutions are a fully integrated piece of the larger MaritzCX platform and services offerings, which means it works with a comprehensive suite of software and services to drive improvements in customer retention, conversion, and lifetime value.

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MaritzCX

MaritzCX