Privacy Policy

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Data Privacy Policy

We take the protection of your personal data very seriously and strictly adhere to the legal requirements for the protection of personal data.

The following declaration gives you an overview of how we guarantee this protection, what kind of data is collected for what purpose and what rights you are entitled to.

Responsible body in the sense of the data protection laws is:

Level 19
201 Miller Street
North Sydney, 2060
+61 2 8397 8131

If you have any questions about data protection, please send us an e-mail:


‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

‘Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

‘Restriction of processing’ means the marking of stored personal data with the aim of limiting their processing in the future;

‘Controller’ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data;

‘Processor’ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

‘Consent’ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

Your rights

Recent regulations grant you as the data subject extensive rights with regard to the processing of your personal data. In particular, you have

  • the right to be informed
  • the right of access
  • the right to completion, rectification and deletion of your personal data
  • the right to restriction of processing of your personal data
  • the right to object at any time to the future processing of your personal data
  • the right to data portability
  • the right to revoke your consent at any time without prejudice to the legality of the processing carried out on the basis of the consent until revocation
  • the right to lodge a complaint with a supervisory authority in connection with the processing carried out on this website.

Types of data processed

The following categories of data are processed on our website:

  • Contact details (e.g. name, e-mail, telephone number).
  • Usage data (e.g. visited websites, interest in content, access times).
  • Meta/communication data (e.g. device information, IP addresses).
  • Survey data (e.g survey question responses, verbatim).

Purposes of processing

  • Provision of online services
  • Processing of contact inquiries/applications
  • Newsletter subscription
  • Marketing
  • Processing of survey data for insights and analytics

Categories of recipients

The data may be passed on to companies within the MaritzCX Group or to external contractors.

MaritzCX Group—Data transfer to a third country

As far as it is necessary for the purpose of the transfer of your data to us, your contact data will be shared within the MaritzCX Group of companies. This applies in particular to participation in events of other companies of the MaritzCX Group or information provided by other companies of the MaritzCX Group for advertising purposes. The latter, however, only insofar as you have agreed to the advertising communication.

If you agree to the use of your contact data for advertising purposes, you agree that MaritzCX may share your contact data within the MaritzCX Group of companies for the purpose of self-promotion directed at you.

Deletion or blocking of data

We adhere to the principles of data avoidance and data minimization. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for in the various storage periods defined by law. After the respective purpose or expiry of these periods, the corresponding data will be blocked or deleted as a matter of routine and in accordance with statutory regulations.

Collection of general information

When you access our website, information of a general nature is automatically collected. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider and similar information. This is information does not allow any conclusions to be drawn about your person. This information is technically necessary in order to correctly deliver the content you have requested from websites and is mandatory when using the internet. Anonymous information of this kind is statistically evaluated by us in order to optimize our Internet presence and the technology behind it.


Like many other websites, we also use so-called “cookies”. Cookies are small text files which are stored on the device you use and which, among other things, make it possible to make your visit to a website more comfortable or safer. Cookies can also be used to better match the offer on a website to the interests of visitors or to improve it in general on the basis of statistical evaluations.

You can also view our web pages without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via the settings of your browser. Please use the help functions of your web browser to find out how you can change these settings. Please note that some features of our website may not work if you have disabled the use of cookies.

For more information about cookies, please visit, where you can find comprehensive information about cookies and related technologies.

SSL encoding

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.


When registering to receive our newsletter, the data you provide will be used exclusively for this purpose. The legal basis for the processing is your voluntary consent.

For an effective registration we need a valid e-mail address. In order to verify that a registration is actually made by the owner of an e-mail address, we use the “double opt-in” process. For this purpose, we log the order of the newsletter, the sending of a confirmation e-mail and the receipt of the requested answer. Further data will not be collected. The data will only be used for sending the newsletter. We use a service provider who acts as our contract processor for dispatch and, if necessary, for evaluations.

You can revoke your consent to the storage of your personal data and their use for the newsletter dispatch at any time. In each newsletter you will find a corresponding link. You can also unsubscribe directly from this website at any time or inform us of your request by using the contact option at the end of this data protection notice.

Your data will only be processed for this purpose as long as you have given your consent.

Contact form

If you contact us by e-mail or contact form, the information you have provided will be stored for the purpose of processing your inquiry and for possible follow-up questions.

Data for the purpose of self-promotion

Only with your explicit consent will your contact data be used to inform you by telephone or e-mail about product and service updates, customer experience trends and events of the MaritzCX Group for the purpose of self-promotion. You can object to the use of your data for advertising purposes at any time with effect for the future by sending an e-mail to or unsubscribing directly via this link.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (following: Google). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users interact with the site. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide the website operator with further services associated with website use and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing theis browser plug-in:  Browser add-on to disable Google Analytics.

In addition, or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by clicking on this Link. An opt-out cookie is installed on your device. This will prevent Google Analytics from collecting data for this website and for this browser in future as long as the cookie remains installed in your browser.

Google AdWords

Our website uses Google Conversion Tracking. If you have reached our website via an ad placed by Google, Google AdWords sets a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad served by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can see that the user has clicked on the ad and has been redirected to this page. Each Google AdWords customer receives a different cookie. Cookies cannot therefore be traced through the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that personally identifies users.

If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this—for example via browser settings that generally deactivate the automatic setting of cookies or set your browser so that cookies are blocked by the “” domain.

Please note that you should not delete the opt-out cookies as long as you do not wish measurement data to be recorded. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again.

Use of Google Remarketing and DoubleClick

This website uses the remarketing function of Google Inc. This makes it possible to present interest-related advertising to website visitors within Google’s advertising network. For this purpose, a so-called “cookie” is stored on the visitor’s computer. The string contained in it serves to recognize a visitor when he or she visits websites that are part of the Google advertising network. This may include advertisements that refer to content previously viewed on websites that use Google Remarketing.

Google uses the so-called “DoubleClick” cookie for this purpose. This is the same cookie that is used on websites that run advertising programs from Google subsidiary DoubleClick. No advertising from third parties is placed on our pages. The DoubleClick cookie is used here for remarketing purposes only.

Google does not collect any personal data with the remarketing function according to its own statements. However, if you do not wish Google to use the “interest-based advertising” function, you can always deactivate it in the settings at Alternatively, you can also configure your browser so that it accepts no cookies or only certain cookies. Please note that this may limit the functionality and convenience of websites. You can also disable the use of cookies for interest-based advertising via the Advertising Network Initiative. Follow the instructions at:

Use of Google+ Social Plugins

Our website uses social plugins (“plugins”) of the social online network (Google+), which is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, California 94043, USA.

By integrating the plugins, Google+ receives the information that you have called up the corresponding page of our website. If you are logged in to Google+, Google+ can map your visit to your Google+ account. The purpose and scope of the data collection and the further processing and use of the data by Google+ as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of Google+.

Use of Twitter

Our website(s) includes functions of the Twitter service. These functions are provided by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transmitted to Twitter. We would like to point out that, as the provider of the pages, we are not aware of the content of the data transmitted or how it is used by Twitter. For more information, please see Twitter’s privacy policy at

You can change your Twitter privacy settings in your account settings at:

Use of LinkedIn

Our website uses functions of the LinkedIn network. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. If you click on the “Recommend button” of LinkedIn and are logged into your LinkedIn account, LinkedIn is able to associate your visit to our website(s) with you and your user account. We point out that we as provider of the pages have no knowledge of the content of the transmitted data and their use by LinkedIn.

For more information, please see LinkedIn’s privacy policy at:

Use of Xing Social Plugins

Our website uses social plugins (“plugins”) of the social network (“Xing”), which is operated by XING AG, Gänsemarkt 43, 20354 Hamburg.

If you click the “Share” button of Xing and are logged into your account at Xing, it is possible for Xing to associate your visit to our website(s) with you and your user account. The purpose and scope of the data collection and the further processing and use of the data by Xing as well as your relevant rights and setting options for the protection of your privacy can be found in Xing’s data protection information.

Using Adobe Typekit

Our website uses Adobe Typekit web fonts (“Typekit”). Typekit is a service provided by Adobe Systems Incorporated, 345 Park Avenue San Jose, CA 95110-2704, USA. This service provides fonts that are displayed in the user’s Internet browser after a server call to Adobe (in the USA). At least the IP address of the Internet browser of the end device of the user of this website is stored by Adobe. For more information, please see Typekit’s privacy policy, which you can access here:

Use of Bing Ads

Data is collected and stored on our website using Bing Ads technologies, from which user profiles are created using pseudonyms. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service enables us to track the activities of users on our website when they come to our website via ads from Bing Ads. If you access our website via such an advertisement, a cookie is placed on your computer. A Bing UET tag is integrated on our website. This is a code used in connection with the cookie to store some non-personal data about the use of the website. This includes the time spent on the website, which areas of the website were called up and via which display the users accessed the website. Information about your identity is not collected.

The information collected is transmitted to Microsoft servers in the United States and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website and the processing of this data by deactivating the setting of cookies. This may restrict the functionality of the website.

In addition, Microsoft may be able to track your usage across multiple electronic devices through cross-device tracking, enabling you to display personalized advertising on or in Microsoft Web pages and apps. You can disable this behavior at

For more information on Bing Ads’ analytics services, please visit the Bing Ads website ( For more information about Microsoft and Bing’s privacy practices, please see Microsoft’s privacy policy (

Data integrity

Personal data that you transmit to us will be secured to the best of our knowledge and protected against unauthorized access.

Underage persons

The MaritzCX group of companies does not target minors. Personal data of minors will only be processed with the express consent of a parent or guardian.

Changes to our data privacy policy

We reserve the right to occasionally adapt this data protection notice so that it always complies with current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration will then apply for your next visit.



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