MaritzCX Announces Predictive and Social Response Products to Manage the Customer Experience
MaritzCX, a global customer experience (CX) software and services company, has introduced early adopter programs for two new capabilities in its customer experience product offerings. To help businesses broaden their understanding and response to customers, the first new product, PredictionCX, helps businesses grow by analyzing known customer information and applying it to predict customer loyalty. The second new product, SocialCX, helps CX professionals manage and increase reviews on social media at the local/branch level.
MaritzCX, says it created PredictionCX to give organizations greater opportunity to recover customers and drive financial returns from their customer experience programs.
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