After years of assessment models that provided a wealth of CX information with little connection to tangible business results, MaritzCX developed CXEvolution®– the market’s solution for more agility and linkage to business results in CX frameworks. To ensure companies continued experiencing industry-best CX results, CXEvolution added data from an additional 5,000 CX practitioners, representing over 40 different industries. From this data, the CXEvolution team was able to develop CX success stages that identify the best practices that differentiate high performing CX programmes from low performing CX programmes.
Join MaritzCX’s Senior Director of Consulting Services, Stacy Bolger, and Lisa London, Director of Strategic Consulting, for a webinar that will discuss how MaritzCX conducted its CXEvolution study and how that study fueled the CX success stage framework. You will also receive a sneak peek at how CXEvolution functions within a company’s roadmap and ties CX initiatives directly to financial performance indicators.
Join the webinar and receive the following information:
- Overview of the CXEvolution CX Success Stages
- How CXEvolution Functions within an Organisation’s Business Model
- What the CXEvolution Deliverables are Upon Implementation and Rollout
- Sneak Peek of the Proprietary Business Case Framework
Find out why your organisation needs a CX framework that ties to key financial performance indicators.
*CXEvolution surveyed 5,000 CX practitioners in 2015 to identify how CX programmes perform. An additional 5,000 CX practitioners were surveyed in 2018 to identify the best practices among high performing CX programmes. A thorough analysis was completed against this proprietary CX data to identify connections to financial results.