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The Power of Social to Improve Customer Experience Outcomes

LEARN HOW TO TURN SOCIAL MEDIA INTO A RELIABLE AND MANAGEABLE SOURCE OF CX INSIGHT

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Social media provides an undeniable medium for your customers to express their views about your products and services while also serving as a referral source for prospective customers. Your organisation’s capacity to effectively manage its social media reputation is critical.

That’s where SocialCX™ from MaritzCX can help.

This unique social media management offering goes well beyond traditional monitoring products to provide organisations with the capacity to:

  • Monitor social media sites for relevant and location-level data
  • Influence online reputation by encouraging everyday customers to help generate positive reviews
  • Engage with customers, identifying and quickly resolving issues and immediately addressing negative, reputation harmful, comments

The potential influence of a single review, tweet, or Facebook post can be catastrophic.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

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Turn social media into a reliable and manageable source of CX insights

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