Social media provides an undeniable medium for your customers to express their views about your products and services while also serving as a referral source for prospective customers. Your organisation’s capacity to effectively manage its social media reputation is critical.
That’s where SocialCX™ from MaritzCX can help.
This unique social media management offering goes well beyond traditional monitoring products to provide organisations with the capacity to:
- Monitor social media sites for relevant and location-level data
- Influence online reputation by encouraging everyday customers to help generate positive reviews
- Engage with customers, identifying and quickly resolving issues and immediately addressing negative, reputation harmful, comments
The potential influence of a single review, tweet, or Facebook post can be catastrophic.