The Nine Habits of Leading Customer Feedback Managers

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CHART YOUR PATH TO SUCCESS WITH THESE NINE HABITS

Gathering customer feedback is the only way for a company to truly know and understand its customers’ needs, wants, concerns, and issues, as well as create more and lasting value for them. Regardless of whether customer feedback is managed by a single person or multiple people in an organization, or even a third-party provider, companies need to ensure that they are putting the right voice of the customer (VoC) programs and processes in place to support their organization’s collection, management and use of that data.

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In early 2020 InMoment and MaritzCX joined forces, bringing together two pioneers in the experience industry to create one company united in our efforts to bring years of customer and employee experience expertise to our clients. We are committed to improving the way businesses compete and thrive in the experience economy by providing a unique combination of experience intelligence technology and strategic services that lead to informed action — transforming the moments that really matter to the business, its employees, and its customers while driving high value and high return.

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