Through Transforming Their CX Feedback Programme, TELUS is Realising Direct Cost Savings & Churn Reduction
Join Stavros Davidovic, CX Manager, to hear how TELUS’ customer feedback programme is reaching new heights of success, and their plan to take it to the next level. Stavros will share how their focus on the user experience and a comprehensive customer follow-up strategy has the opportunity to benefit their bottom line—the team has figured out the numbers behind their CX efforts and they will astonish you.
In this webinar, you’ll learn:
- Why they found multiple CX vendors to be so costly
- How the team addressed their scalability concerns
- What steps they took to create and implement a closed-loop strategy
- How they addressed challenges with response rates
- Their desire to improve their internal user experience from accessibility to reporting
Stavros will share how TELUS created a thorough strategy to transform their CX feedback efforts from inception to implementation to help them achieve direct cost savings and address customer churn.
Join the webinar to hear more from TELUS!
Stavros Davidovic, CX Advocate, TELUS
A seasoned Customer Experience advocate, Stavros leads a team of CX road warriors accountable for TELUS’ Feedback Management programme. This programme is focused on driving TELUS’ Customers First Commitments, increasing Likelihood to Recommend and other loyalty metrics. Stavros has spent the last few years supporting Customer Experience research by developing programmes that deliver customer insights to ensure the voice of the customer is accessible and at the heart of TELUS’ day-to-day activities. Stavros holds a Business Management degree from Ryerson University and leads a simple life outside of his day-to-day CX activities.