While competing technologies may help you group customers together or identify statistical drivers, only PredictionCX allows you to append insights at the individual level; and in real-time. With detailed operational data at the individual customer level, you have the power to spawn one-to-one case management initiatives, launch one-to-many marketing campaigns, and provide the insight that informs organisational policy and decision making.
PredictionCX will help you:
- Increase the value of your customer data
- Apply insights to your entire customer base – at the individual level
- Supercharge your closed loop program
- Boost customer retention
- Proactively recover at-risk customers
- Capitalise on opportunities to sell new products and services
- Improve actionable opportunities well beyond the respondent population
PredictionCX takes the information provided by survey respondents and applies that knowledge to your entire customer base using dormant stockpiles of organic customer data. By leveraging this wealth of information sitting in your enterprise systems, you’ll gain a clear picture of which customers to engage and what you can do to win their loyalty—even if they’ve never responded to a survey.
The result? Proactive intervention with individual customers, as well as the ability to supercharge your CX focus overall.