After the Financial Services Royal Commission shook up the industry, MaritzCX’s Strategic Consulting Director, Gillian Mackay, has outlined three practical ideas for rebuilding consumer trust.
Download this guide to learn how Australia’s largest superannuation and financial services brands have leveraged customer journey maps, text analytics and outer-loop process improvement to evolve the customer experience.
MaritzCX is the leading experience management partner for big business, and includes customer experience (CX), employee experience (EX), and patient experience (PX). The company combines an award-winning experience management platform, data and research science, and deep vertical market expertise to accelerate client success. Experience programs that are most impactful drive the right kind of actions throughout an organisation and support a strong business case. MaritzCX partners with large companies that insist on effective and high-ROI experience results. Customers include over half of the Global Fortune 500 and global brands from the Automotive, Financial Services, Consumer Technology, Patient and Healthcare, Telecom, Retail, B2B, Energy and Utility industries.