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How to Evolve Your CX Maturity, and Reap the Rewards

AN INTRODUCTION TO CXEVOLUTION

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Join us to learn about a revolutionary approach to evolving your level of CX maturity—and experiencing the business benefits that accrue along the way.

In this webinar Michael Allenson, Jeremy Griffiths, and Oliver Skeide will reveal a practical framework called CXEvolution that encompasses a maturity model, a series of assessments that measure performance in 14 key CX competencies, and a prescriptive set of action-based solutions that will take your organisation to the next level of CX maturity.

This framework will launch your CX programme by measuring where you are today. Then, it will help you create a CX roadmap that is quantitatively proven to enhance business outcomes.

In this webinar, the speakers will:

  • Show how to map your CX efforts to clear business benefits
  • Explain the features of the CX assessment and benchmarking framework
  • Provide a roadmap and the tools for moving your programme forward

Michael Allenson
Senior Strategic Consulting Director @ MaritzCX
Michael is passionate about helping companies understand their customers’ needs and use that information to better serve them, while also growing their business. Michael finds serenity in 4 hour walks on green grass.

Jeremy Griffiths
Director of Business Services Europe @ MaritzCX
Jeremy has been designing and delivering CX programmes for over 15 years, and draws upon his Marketing Science background to integrate solutions for clients. Jeremy helps organisations make better decisions by aligning insights from all data sources, and relishes the new challenges that arise every day in CX.

Oliver Skeide
Director of Business Services Europe @ MaritzCX
Oliver has a solid market research background. CX to him does not only mean customer experience but also customer expertise – really understanding how people feel and what they want.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

Reliant
Qantas
AT&T
rei
citi grey
BMW
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Learn How to Evolve Your CX Maturity

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