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Fist Bump vs. Hand Shake

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CXFusion 2016: Kyle Hutchins, Director, Customer Experience, West Monoroe Partners

Kyle is the director of Customer Experience at West Monroe Partners and believes a well-executed customer experience strategy is paramount to market differentiation, ultimately leading to higher customer loyalty and profitability. He has spent 15 years advising clients in both a management consulting, and digital agency capacity—applying a strong blend of business and technology acumen to deliver innovative business solutions that create advantage through superior customer experience.

In Fist Bump vs. Hand Shake—Tactics to Deliver CX Promise in Your Operations, Hutchins teaches what a social ritual can teach us about customer experience. He also teaches how leading companies are opening up operations, preferring contrarian views to hygienic ones, provoking change, and not letting go.

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