Customer Experience Maturity Leads to Financial Gain

INSIGHTS FROM THE LANDMARK MARITZCX CXEVOLUTION STUDY

Download Now

You are 3 Times More Likely to Achieve Financial Success with CX Maturity

CX Maturity Leads to Financial Gain gives an in-depth analysis of how we came to the conclusion that creating a mature CX program will lead to increased profits and financial gain. A MaritzCX study of over 4,000 CX professionals found that companies that are at the highest levels of maturity are 3 times more likely to have improved financial results and retention as those in the lower half of the maturity curve.

72% of CX professionals surveyed consider their company’s CX program not very successful—therefore, it is vital to understand how to develop a CX program that is centered on what your customers expect from your organization so you can generate success. More and more companies choose to focus on measuring more aspects of the customer experience—but our research shows that more measuring doesn’t improve the experiences of your customers.

Read more about the study and learn how you can increase your bottom line and create a more customer-centric environment by downloading CX Maturity Leads to Financial Gain.

SOME OF THE WORLD'S BEST BRANDS TRUST MARITZCX

foxtel
dell
bnz
sparknz
origin
BMW

In early 2020 InMoment and MaritzCX joined forces, bringing together two pioneers in the experience industry to create one company united in our efforts to bring years of customer and employee experience expertise to our clients. We are committed to improving the way businesses compete and thrive in the experience economy by providing a unique combination of experience intelligence technology and strategic services that lead to informed action — transforming the moments that really matter to the business, its employees, and its customers while driving high value and high return.

GET STARTED

Fill out the form to download your copy.

Read more about the study and learn how you can increase your bottom line and create a more customer-centric environment by downloading CX Maturity Leads to Financial Gain.

SHARE THIS PAGE

MaritzCX

MaritzCX

See why MaritzCX was named a Leader for Employee Experience Management
X