Connecting Employee Experience and Customer Experience

Voice of Employee – It’s Essential to CX

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People are the building blocks for delivering the best possible customer experience outcomes. Yet, while CX programs are an integral function for businesses, there is still a struggle for companies to connect the dots with employee engagement. MaritzCX’s landmark CXEvolution Study identifies a direct correlation between engaged employees and satisfied customers.

Jason MacedoniaJoin Jason Macedonia, MaritzCX’s Senior Director of Employee Engagement Services, for this webcast as he explains how successful employee engagement programs can drive organisational benefits that, in turn, improve customer experience. He’ll also detail why developing an AgileEX strategy that uses both customer and employee insights is vital to CX and ultimately a business’s bottom line.

What you’ll learn by attending:

  • Why Voice of Employee (VoE) measurement is important to customer experience
  • What the Service Profit Chain reveals about the employee/customer relationship
  • Insight into the MaritzCX CXEvolution Study and the correlation between CX scores and employee engagement
  • How to develop an AgileEX Strategy

Jason will also identify common employee experience program issues and how to overcome those challenges to ensure that you’re capturing, implementing, and maximising your organisations VoE.

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