Taking Action on Customer Feedback

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What’s in the Whitepaper:

Conducting customer experience research is pivotal for every organisation, but in the end, research is only as helpful as your team’s ability to take action. This Whitepaper written by David Ensing Ph.D. will explain:

  • Typical ways organisations take action on customer feedback.
  • Three proven methods of implementing a CX action plan.
  • A framework for handling at-risk customers.

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