So what does it take to improve customer retention, conversion and lifetime value? And what does it mean for automotive OEM’s? Join MaritzCX’s renowned auto industry expert, Dr. David Ensing, for the webinar, The ROI of Customer Experience in the Auto Market and discover how car companies that maximise their CX programmes not only keep their customers happy but also bring a smile to the bottom line.
You’ll want to hear Ensing deliver the results of a MaritzCX study that found when an average auto dealer increases its customer satisfaction score by just one point, the dealership is capable of realising an additional $151,831 in annual revenue. That’s ROI! Don’t miss this webinar.
Attend and you’ll learn:
- The ROI of retention
- The role of action planning and linkage analysis in CX programmes
- The science behind $151,831
- Best CX practices for your organisation