Customer Experience Management 2016
This event will be addressing the latest challenges and opportunities that you and your peers are facing. Benefit from 40 + speakers, 100+ attendees and 30+ practical case studies to help you implement these essential techniques back on the job. This event will provide you with the opportunity to learn and network with national and international industry leading Customer Experience experts to identify opportunities, take away key strategies and gain insights for successful customer experience management.
Main Themes will include, but not be limited to:
- Maximising the importance of the Customer Voice
- Embracing the Digital Revolution to Meet your Customer Needs
- Changing your Culture and Processes to Achieve Customer Centricity
- Achieving Seamless Integration to have a Holistic View of the Customer