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We'll just need a little more information in order to optimize our services and communications for you:

Action Planning: Turning Individual Feedback into Organisational Change

Thu, 04 Aug 2016, 1 PM AEST

During the summer, gardeners everywhere wage an all-out battle against Mother Nature and the brambles and burrs she places where we want other things to grow. It’s an arduous task, and even more time-consuming if you’re tackling it piecemeal. Sure, you can pull every weed. But at some point, don’t you want to prevent them from growing in the first place? In a similar way, Action Planning lets you identify systemic trends in your CX data—whether it’s survey feedback, cases opened, or any other measure—and nip them in the bud.

Join Bryan Rhodes, Director of Product Management, as he shares tips on how Action Planning is a necessary step to CX success. You’ll also learn how you can improve internal processes and organisational efficiencies by implementing the following Action Planning best practices:

  • Understanding what makes an effective action planning initiative
  • Choosing and prioritising metrics
  • Creating accountability and follow up
  • Assessing and driving results

With MaritzCX, you won’t be madly browsing the gardening aisle, trying to determine which products will prevent your most intractable weeds and get your green flowing. You’ll not only have the technology, you’ll have the benefit of a master gardener in the form of a customer experience expert—as well as access to decades of experience analysing CX trends and making institutional and cultural changes to address them. It all adds up to a bounteous harvest of streamlined processes, organisational efficiency, and the happy customers that result.

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