A Roadmap for Improving the Customer Experience
The truth is, all CX programmes are not created equal. Measurement alone, one survey in one organisation will not get you there. If you’re a, CX professional, line of business manager, analyst or Contact Centre Manager you can benefit from this webinar.
With the billions of dollars spent on improving customer experiences, the paramount question is, “how can my organisation do better?” In a recent worldwide study, MaritzCX surveyed over 4,300 people globally (600 in Australia and New Zealand) regarding their customer experience efforts and programmes. We uncovered what CX initiatives these companies were undertaking and, subsequently, gathered opinions on the effectiveness of their programmes.
Join this webinar as we share study insights on:
- The positive impact of a holistic CX programme
- How a maturity model can help define CX next steps
- Which common core CX principles are key to success
- What areas of business drive positive improvements
- The role leadership plays in CX success or failure