Evolve Your Customer Experience Maturity
Join us for breakfast and to learn about a revolutionary approach to evolving your level of CX maturity – and experiencing the business benefits that accrue along the way.
MaritzCX will reveal a practical framework call “CXEvolution” that encompasses a maturity model, a series of assessments that measure performance in 14 key CX competencies, and a prescriptive set of action-based solutions that will take your organisation to the next level of CX maturity.
This framework will launch your CX programme by measuring where you are today. Then, it will help you create a CX roadmap that is quantitatively proven to enhance business outcomes.
We are thrilled to host this exciting session with Justin Thompson, Global Vice President of strategy for MaritzCX.
At this event, Justin will:
- Show how to map your CX efforts to clear business benefits
- Explain the features of the CX assessment and benchmarking framework
- Provide a roadmap and the tools for moving your programme forward
Friday 11 March 2016
7:30 am – Arrival for a 7:50 am start
9:00 am – Event concludes
(Sit down breakfast included)
Sydney Tower Dining
Reception Level 4, Sydney Westfield Centre, Between Pitt & Castlereagh Streets, Sydney
Piccadilly Car Park (137 Castlereigh St, Sydney)
Justin Thompson, VP of strategy for MaritzCX will outline a practical framework to help you map your efforts and create a CX roadmap that is quantitatively proven to enhance business outcomes and lead your organisation into world class customer experiences. Thompson previously led US Jet Blue Airway’s award-winning and highly successful Voice of Customer (VoC) loyalty programme.