You can have a great strategy, surveys and even insights, but without a modern CX platform you will struggle to achieve the results of top CX programmes: up to 91 percent year-over-year financial improvement and up to 86 percent year-over-year customer retention improvement. A holistic CX approach is needed, and a modern CX software platform, with it’s value and benefits, is the common factor of today’s top programmes.
In this webinar you’ll learn:
- Why a modern CX software platform is vital today and can be a game-changer for your programme
- What software elements you should expect from a modern CX platform
- How a ‘platform’ is different than ‘tools’
- How you should define your CX programmes and evaluate future CX vendor offerings (Bonus: a preview of top CX tech to watch in 2016)
Join MaritzCX experts Mark Magee, VP Product Management, and Justin Thompson, VP Product Strategy for this complimentary 40-minute webinar.