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Drive Incremental Revenue Growth: Get the Forrester Customer Experience Index Surveys on the MaritzCX Platform

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MaritzCX and Forrester have partnered to provide Forrester’s Customer Experience Index (CX Index™) surveys within the MaritzCX Platform. This partnership gives MaritzCX customers access to pre-built survey templates across 17 industries.

Forrester’s CX Index gives organisations insight into their customer experience quality, the competitive landscape, and areas for improvement to drive incremental revenue growth.

For CX practitioners who want to use the Forrester Customer Experience Index questions and methodology, they are available as pre-built surveys that help you get faster time to market to collect data.

HOW IT WORKS

Once the survey is active, data will be sent to Forrester to calculate the proprietary CX Index score for individuals who complete the survey. Data from the survey can then be used for all of the product features within the MaritzCX platform, or exported in any way you may choose. Customers interested in comparing their scores to industry benchmarks can subscribe to Forrester’s benchmark study to view the full data directly in Forrester’s CX Index Platform.

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“It is no longer a secret that companies will increasingly win or lose on the battleground of customer experience. To truly improve the customer experience, businesses need deep, actionable CX insights,” said Roxana Strohmenger, vice president, Customer Experience Index, Forrester. “We have created pre-built surveys on the CX Index to take the stress and guesswork out of getting value from your CX programme. We’re excited to expand the reach of our CX Index by partnering with MaritzCX.”

GET STARTED

To get started or learn more about this integrated product offering, contact sales@maritzcx.com

 

About Forrester

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organisations.

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