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Temkin Group

CX DATA THAT DRIVES TRANSFORMATION

Accelerate results with plug-and-play surveys and cross-industry ratings.

Change your company culture: Jump the CX chasm from fluff to tough.

Survey templates from Temkin Group help you gather customer experience (CX) data that drives the transformation of your company culture. Temkin Ratings index scores, based on feedback collected from more than 10,000 consumers across 20 industries, bring your CX efforts to life in a single number. Then, you can easily compare your performance to industry standards, to your competitors, and to companies outside your industry.

MaritzCX customers can directly access Temkin Rating’s plug-and-play Experience and Trust survey templates from within the MaritzCX Platform. You can also analyze results side-by-side with MaritzCX Dashboards.

Temkin Group offers CX research and consulting services, training, benchmark and ROI reports, workshops and speaking events.

Temkin Ratings are also available for:

  • Forgiveness
  • Customer Service
  • Web Experience

Achieve better results together

With MaritzCX and Temkin Ratings surveys, your organization can:

  • Build customer loyalty by engaging the hearts and minds of your customers, employees and partners.
  • Out-perform competitors by comparing your performance to companies both inside and outside your industry.
  • Transform your CX vision into reality by taking the tough steps to change your company culture, armed with clear insights about your customers.