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PinPoint Research

MAKING INTERACTIVE VOICE RESPONSIVE (IVR) VOICE SURVEY DATA ACTIONABLE FOR CALL CENTER CX.

IVR Voice Surveys yield better data and higher response rates.

Near real-time transcription provides faster voice data for analysis

MaritzCX and PinPoint Research understand the needs of today’s CX customers, and together they offer an end-to-end solution to integrate call center transactional survey data into an omnichannel, global view of the customer journey—independent of call center technology.

Voice Driven Research™ is the future of Interactive Voice Response (IVR) data collection and analysis. With PinPoint IVR surveys on the MaritzCX platform, your organization can improve participation rates and quickly take action on open-ended VoC data.

IVR data collection, an essential component of omnichannel CX solutions, is ideal for engaging today’s mobile consumer throughout their entire customer journey. MaritzCX and PinPoint deliver rapid data analytics, CX alerts, enterprise data reporting and more than 30 years of industry expertise on a global CX platform.

Achieve better results together

With MaritzCX and PinPoint, your organization can:

  • Deploy scalable, adaptable and secure Voice Driven IVR surveys for call center and retail CX research
  • Experience higher participation rates (as high as 35%) and gather more qualitative data, including audio and acoustic metadata
  • Via API integrate call center operational data for actionable open-ended VoC data
  • Manage millions of interviews simultaneously with near real-time data availability in multiple languages

MaritzCX