CX Best Practices: Aer Lingus Leverages Customer Feedba...
Using Customer Feedback to Prioritise Business Investments In 2014, Aer Lingus started its CX programme with the end goal of discove... Read >
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Thought leadership and best practices from the place where top practitioners publish and share: CX Café.
“MaritzCX has helped us think through the end goal so we can take better advantage of our channel feedback. They’ve helped us better understand our wholesalers and retailers so we have a more holistic view.”
Kristin Brickey, Research Manager, Anheuser-Busch
“Meaningful interactions are fundamental to loyalty, and long-standing customers…we are looking at ways to increase meaningful contact with our customers, as well as looking to simplify and ensure consistency.”
Rich King, Operations - Customer Experience, Transamerica
“We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with MaritzCX, we have gained higher satisfaction rates for our customers and also our affected employees.”
Hauke Gastmeyer, Head of Customer Experience Management, Dräger