Vehicle Manufacturers’ Secret Sauce: The MaritzCX New...
Look Who Turned 50! 2019 marks the 50-year anniversary of the MaritzCX New Vehicle Customer Study (NVCS)—the automotive industry’s... Read >
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Create and enable customer and employee experience programs that drive ongoing and measurable business value, because proving ROI matters to the success of every practitioner and program.
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programs at scale.
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Decades of experience help to overcome every quandary, and capitalize on hidden opportunities.
More Than Surveys and Scores – Action Is the New Boss
Taking the right action on CX, EX, and PX insights is a defining trait of an effective experience program. We work with you to map and link every part of your experience program to actions that drive high-impact results.
Drive the Value of Your Experiences Higher
MaritzCX offers customer, employee, and patient experience management for big businesses. You deserve experience management programs that drive high value and high return. We help you achieve increased retention and lifetime value through our software platform integrated with our research services and best practices.
Fresh from the Blog
Thought leadership and best practices from the place where top practitioners publish and share: CX Café.
“MaritzCX has helped us think through the end goal so we can take better advantage of our channel feedback. They’ve helped us better understand our wholesalers and retailers so we have a more holistic view.”
Kristin Brickey, Research Manager, Anheuser-Busch
“Meaningful interactions are fundamental to loyalty, and long-standing customers…we are looking at ways to increase meaningful contact with our customers, as well as looking to simplify and ensure consistency.”
Rich King, Operations - Customer Experience, Transamerica
“We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with MaritzCX, we have gained higher satisfaction rates for our customers and also our affected employees.”
Hauke Gastmeyer, Head of Customer Experience Management, Dräger