The No. 1 Enemy of Dealer Customer Retention!...
I discovered a surprising truth after three years as Customer Retention Manager for a large volume dealer in Houston. There is a hidden... Read >
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Create and enable customer experience programs that drive ongoing and measurable business value, because proving ROI matters to the success of every CX practitioner and program.
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Decades of experience help to overcome every quandary, and capitalize on hidden opportunities.
MaritzCX offers customer experience management for big businesses. You deserve customer experience (CX) programs that drive high value and high return. We help you achieve increased customer retention and lifetime value through our software platform integrated with our research services and best practices.
Thought leadership and best practices from the place where top practitioners publish and share: CX Café.
I discovered a surprising truth after three years as Customer Retention Manager for a large volume dealer in Houston. There is a hidden... Read >
“MaritzCX has helped us think through the end goal so we can take better advantage of our channel feedback. They’ve helped us better understand our wholesalers and retailers so we have a more holistic view.”
“Meaningful interactions are fundamental to loyalty, and long-standing customers…we are looking at ways to increase meaningful contact with our customers, as well as looking to simplify and ensure consistency.”
“We see a strengthened commitment from management and throughout regional Dräger business locations. With our new CX strategy developed jointly with MaritzCX, we have gained higher satisfaction rates for our customers and also our affected employees.”