The MartizCX platform
turns big data into
business results

The MaritzCX Platform is the big data engine that powers your CX solution—and the complete technology foundation that allows you quickly collect data from all of your different feedback channels, turn it into a cohesive source of customer information, and make it available to everyone in your organization.

Here are a few of the technology solutions we can offer your business:

Survey Builder →
Dashboards & Reports →
Spotlight Data Mining →
Text Analytics →
Case Management →
Fast Track →

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Bring All Your Customer Data Together

Today, businesses receive crucial customer feedback through dozens (or hundreds) of different channels, from internal operational data and CRM systems to enterprise surveys and social media. The MaritzCX Platform makes sure you can use all of it, by making it easy to capture, collect, integrate, and normalize data from every customer channel—and make it directly available to the people and CX tools that need it.

A Data Collection Engine You Can Depend On

Today, businesses receive crucial customer feedback through dozens (or hundreds) of different channels, from internal operational data and CRM systems to enterprise surveys and social media. The MaritzCX Platform makes sure you can use all of it, by making it easy to capture, collect, integrate, and normalize data from every customer channel—and make it directly available to the people and CX tools that need it.

Add New Data Sources without Relying on IT

The MaritzCX Platform is fast and powerful. It’s also surprisingly easy, thanks to a self-service approach that allows anyone in your organization to add new data sources, design enterprise surveys, create reports, manage samples, administer users, and much more—with minimal training and without involving IT.

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Frequently Asked Questions

How much data can the MaritzCX Platform handle?

The MaritzCX Platform is built to process and analyze large amounts of structured and unstructured data quickly—with a robust architecture that features Hadoop, Elastic Search, a NoSQL-based infrastructure, and other proven, enterprise technologies. That means MaritzCX is ready to quickly collect, analyze, and transform all of your customer data into actionable business insights—no matter how large, diverse, or complex your organization becomes.

What types of data sources can we add to the MaritzCX Platform?

Thanks to a wide range of connectors and a flexible integration kit, MaritzCX makes it easy to add data from your own internal systems and a wide range of external data sources, including operational data, CRM tools like SalesForce, social media sites, and more. In most cases, you can add new data sources with drag-and-drop ease—and without involving your IT department.

What’s the best way to deploy the MaritzCX technology platform?

You can deploy the MaritzCX platform as an on-premise solution in your own data center—or as a hosted Software-as-a-Service (SaaS) solution—depending on your organization’s needs and preferences. With the SaaS option, your solution always stays completely up-to-date, and you can get your CX solution up and running quickly and with little or no involvement from IT.

Start Building Your Complete CX Technology Platform Today