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MaritzCX University offers courses that teach functionality, application and best practices on a variety of topics.
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Get training from our self-paced sessions

Show Me

Get training from our instructor-led sessions

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Get training from our hands-on sessions

MaritzCX University is not an accredited school recognized by the US Department of Education. MaritzCX University does not offer courses for college credit nor does it issue diplomas or degrees. The courses offered by MaritzCX University are considered general in nature. For information on training or to suggest a course, email us at education@maritzcx.com

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MaritzCX Certifications

VOC PROFESSIONAL CERTIFICATION

This program is designed for those who want to learn the best practices to building and managing a world class VOC program. This program covers the following topics:

  • Building your VOC/VOE Blueprint
  • Best practices on building loyalty and engagement
  • Gaining Insights from your data
  • Turning insights into action
schedules and pricing

SURVEY DESIGN CERTIFICATION

This program is designed for those who are interested in learning survey design best practices. You will be taught, in a hands-on format, best practices surrounding:

  • Goal Setting
  • Defining your Audience
  • Proper question design
schedules and pricing
  • Allegiance University
  • Self-Paced
    Courses

Bonfire Training

coursestatuscostduration
Bonfire: Adding Survey Questions
Free15 mins
Bonfire: Display Logic (Branching)
Free20 mins
Bonfire: Creating Tables
Free15 mins
Bonfire: Using Themes
Free15 mins
Bonfire: Authentication & Pre-Population
Free15 mins
Bonfire: Interface Overview
Free15 mins
Bonfire: Creating Email Lists
Free10 mins
Bonfire: Managing Email Lists
Free15 mins
Bonfire: Invitation Reports
Free15 mins
Bonfire: Invitations and Reminders
Free15 mins
Bonfire: Manage Recipients
Free20 mins
Bonfire: Managing Languages
Free20 mins

Dashboards 2

coursestatuscostduration
Dashboards 2: Building your first Dashboard
15 mins
Dashboards 2: “Wow that’s Cool!”
10 mins
Dashboards 2: The Next Generation
10 mins

Fast Track Training

coursestatuscostduration
Introduction to Fast Track
Free10 mins
Survey Reports Suite: Reports Overview
Free15 mins
Survey Reports Suite: Response Lists
Free15 mins
Survey Reports Suite: My Reports
Free15 mins
Creating Dashboards
Free20 mins
Survey Reports Suite: Correlation Analysis
Free15 mins
Survey Reports Suite: Report Settings
Free15 mins
Bonfire: Interface Overview
Free15 mins
Bonfire: Creating Email Lists
Free10 mins
Bonfire: Managing Email Lists
Free15 mins
Bonfire: Invitations and Reminders
Free15 mins
Invitation Reports
Free15 mins

Survey Management Training

coursestatuscostduration
Hierarchy Management
Free20 mins
Survey Management Suite: Getting the Most from NPS Custom Fields
Free20 mins
Survey Management Suite: Understanding Custom Fields
Free20 mins
Invitation Reports
Free15 mins
Survey Management Suite: Managing Alerts
Free45 mins

Survey Reports Training

coursestatuscostduration
Spotlight Basics
15 mins
Survey Reports Suite: Getting the Most from NPS in Standard Reports
Free20 mins
Free20 mins
Survey Reports Suite: Reports Overview
Free15 mins
Understanding Question Groups
Free15 mins
Survey Reports Suite: Response Lists
Free15 mins
Survey Reports Suite: My Reports
Free15 mins
Survey Reports Suite: Correlation Analysis
Free15 mins
Survey Reports Suite: Report Settings
Free15 mins
Invitation Reports
Free15 mins

University - Show Me

coursestatuscostduration
Spotlight 2: Acting on Insights
100.001 hr
Getting to know Dashboards 2
200.002 hrs
What’s New in Engage…. 7/2013
Get a head start on the latest features that are being rolled out in all of the engage products.1 hr
Engage7: Bonfire – Fanning the Flame (Taking Bonfire to the Next Level)
$2002 hrs
Engage7: Bonfire – Igniting the Spark (Getting Started with Bonfire)
$2002 hrs
Engage7: Spotlight
$200.001:30 hrs
Engage7 Implementing Pulse Analytics
$2002 hrs
Engage7 Pulse by the Numbers
$2001:30 hrs
Engage 7 Voice: Case Management
$200.001:30 hrs
Engage 7 Voice: Unsolicited Feedback
$200.001:30 hrs
$6008 hrs
Engage 7 Survey Reports: Standard Reports
$2002 hrs
Engage7 Survey Administration
$2002 hrs
Engage7 Allegiance Administration
$2002 hrs
$6008 hrs
Engage7 Voice Reports
$2002 hrs
$2002 hrs
$2002 hrs
Gaining insights into your dataFull$6008 hrs
Engage7: Social Voice
Free1 hr
Text Analytics 101
$2001:30 hrs
$6008 hrs

Allegiance Administration

coursestatuscostduration
Engage7 Allegiance Administration
$2002 hrs

Bonfire

coursestatuscostduration
Engage7: Bonfire – Fanning the Flame (Taking Bonfire to the Next Level)
$2002 hrs
Engage7: Bonfire – Igniting the Spark (Getting Started with Bonfire)
$2002 hrs

Dashboards 2

coursestatuscostduration
Getting to know Dashboards 2
200.002 hrs

Spotlight

coursestatuscostduration
Spotlight 2: Acting on Insights
100.001 hr
Engage7: Spotlight
$200.001:30 hrs

Survey Administration

coursestatuscostduration
Engage7 Survey Administration
$2002 hrs
$2002 hrs

Survey Reports

coursestatuscostduration
Engage 7 Survey Reports: Standard Reports
$2002 hrs
$2002 hrs
Text Analytics 101
$2001:30 hrs
  • Allegiance University
  • Instructor-Led
    Courses

Allegiance Administration

coursestatuscostduration
Engage7 Allegiance Administration
$2002 hrs

Bonfire

coursestatuscostduration
Engage7: Bonfire – Fanning the Flame (Taking Bonfire to the Next Level)
$2002 hrs
Engage7: Bonfire – Igniting the Spark (Getting Started with Bonfire)
$2002 hrs

Dashboards 2

coursestatuscostduration
Getting to know Dashboards 2
200.002 hrs

Spotlight

coursestatuscostduration
Spotlight 2: Acting on Insights
100.001 hr
Engage7: Spotlight
$200.001:30 hrs

Survey Administration

coursestatuscostduration
Engage7 Survey Administration
$2002 hrs
$2002 hrs

Survey Reports

coursestatuscostduration
Engage 7 Survey Reports: Standard Reports
$2002 hrs
$2002 hrs
Text Analytics 101
$2001:30 hrs
  • Allegiance University
  • Hands-On
    Courses

Other

coursestatuscostduration
Dashboards 2: Hands on Practice
100.001 hr
$2001 hr
Bonfire: Hands on Practice
$2001:30 hrs