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MaritzCX University offers courses that teach functionality, application and best practices on a variety of topics.
You must be a current customer to access these tools.

Tell Me

Get training from our self-paced sessions

Show Me

Get training from our instructor-led sessions

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Get training from our hands-on sessions

MaritzCX Certifications

VOC PROFESSIONAL CERTIFICATION

This program is designed for those who want to learn the best practices to building and managing a world class VOC program. This program covers the following topics:

  • Building your VOC/VOE Blueprint
  • Best practices on building loyalty and engagement
  • Gaining Insights from your data
  • Turning insights into action
schedules and pricing

SURVEY DESIGN CERTIFICATION

This program is designed for those who are interested in learning survey design best practices. You will be taught, in a hands-on format, best practices surrounding:

  • Goal Setting
  • Defining your Audience
  • Proper question design
schedules and pricing
  • Allegiance University
  • Self-Paced
    Courses

Bonfire Training

coursestatuscostduration
Bonfire: Adding Survey Questions
Free15 mins
Bonfire: Display Logic (Branching)
Free20 mins
Bonfire: Creating Tables
Free15 mins
Bonfire: Using Themes
Free15 mins
Bonfire: Authentication & Pre-Population
Free15 mins
Bonfire: Interface Overview
Free15 mins
Bonfire: Creating Email Lists
Free10 mins
Bonfire: Managing Email Lists
Free15 mins
Bonfire: Invitation Reports
Free15 mins
Bonfire: Invitations and Reminders
Free15 mins
Bonfire: Manage Recipients
Free20 mins
Bonfire: Managing Languages
Free20 mins

Dashboards 2

coursestatuscostduration
Dashboards 2: Building your first Dashboard
15 mins
Dashboards 2: “Wow that’s Cool!”
10 mins
Dashboards 2: The Next Generation
10 mins

Fast Track Training

coursestatuscostduration
Introduction to Fast Track
Free10 mins
Survey Reports Suite: Reports Overview
Free15 mins
Survey Reports Suite: Response Lists
Free15 mins
Survey Reports Suite: My Reports
Free15 mins
Creating Dashboards
Free20 mins
Survey Reports Suite: Correlation Analysis
Free15 mins
Survey Reports Suite: Report Settings
Free15 mins
Bonfire: Interface Overview
Free15 mins
Bonfire: Creating Email Lists
Free10 mins
Bonfire: Managing Email Lists
Free15 mins
Bonfire: Invitations and Reminders
Free15 mins
Invitation Reports
Free15 mins

Survey Management Training

coursestatuscostduration
Hierarchy Management
Free20 mins
Survey Management Suite: Getting the Most from NPS Custom Fields
Free20 mins
Survey Management Suite: Understanding Custom Fields
Free20 mins
Invitation Reports
Free15 mins
Survey Management Suite: Managing Alerts
Free45 mins

Survey Reports Training

coursestatuscostduration
Spotlight Basics
15 mins
Survey Reports Suite: Getting the Most from NPS in Standard Reports
Free20 mins
Free20 mins
Survey Reports Suite: Reports Overview
Free15 mins
Understanding Question Groups
Free15 mins
Survey Reports Suite: Response Lists
Free15 mins
Survey Reports Suite: My Reports
Free15 mins
Survey Reports Suite: Correlation Analysis
Free15 mins
Survey Reports Suite: Report Settings
Free15 mins
Invitation Reports
Free15 mins

University - Show Me

coursestatuscostduration
Spotlight 2: Acting on Insights
100.001 hr
Getting to know Dashboards 2
200.002 hrs
What’s New in Engage…. 7/2013
Get a head start on the latest features that are being rolled out in all of the engage products.1 hr
Engage7: Bonfire – Fanning the Flame (Taking Bonfire to the Next Level)
$2002 hrs
Engage7: Bonfire – Igniting the Spark (Getting Started with Bonfire)
$2002 hrs
Engage7: Spotlight
$200.001:30 hrs
Engage7 Implementing Pulse Analytics
$2002 hrs
Engage7 Pulse by the Numbers
$2001:30 hrs
Engage 7 Voice: Case Management
$200.001:30 hrs
Engage 7 Voice: Unsolicited Feedback
$200.001:30 hrs
$6008 hrs
Engage 7 Survey Reports: Standard Reports
$2002 hrs
Engage7 Survey Administration
$2002 hrs
Engage7 Allegiance Administration
$2002 hrs
$6008 hrs
Engage7 Voice Reports
$2002 hrs
$2002 hrs
$2002 hrs
Gaining insights into your dataFull$6008 hrs
Engage7: Social Voice
Free1 hr
Text Analytics 101
$2001:30 hrs
$6008 hrs

Allegiance Administration

coursestatuscostduration
Engage7 Allegiance Administration
$2002 hrs

Bonfire

coursestatuscostduration
Engage7: Bonfire – Fanning the Flame (Taking Bonfire to the Next Level)
$2002 hrs
Engage7: Bonfire – Igniting the Spark (Getting Started with Bonfire)
$2002 hrs

Dashboards 2

coursestatuscostduration
Getting to know Dashboards 2
200.002 hrs

Spotlight

coursestatuscostduration
Spotlight 2: Acting on Insights
100.001 hr
Engage7: Spotlight
$200.001:30 hrs

Survey Administration

coursestatuscostduration
Engage7 Survey Administration
$2002 hrs
$2002 hrs

Survey Reports

coursestatuscostduration
Engage 7 Survey Reports: Standard Reports
$2002 hrs
$2002 hrs
Text Analytics 101
$2001:30 hrs
  • Allegiance University
  • Instructor-Led
    Courses

Allegiance Administration

coursestatuscostduration
Engage7 Allegiance Administration
$2002 hrs

Bonfire

coursestatuscostduration
Engage7: Bonfire – Fanning the Flame (Taking Bonfire to the Next Level)
$2002 hrs
Engage7: Bonfire – Igniting the Spark (Getting Started with Bonfire)
$2002 hrs

Dashboards 2

coursestatuscostduration
Getting to know Dashboards 2
200.002 hrs

Spotlight

coursestatuscostduration
Spotlight 2: Acting on Insights
100.001 hr
Engage7: Spotlight
$200.001:30 hrs

Survey Administration

coursestatuscostduration
Engage7 Survey Administration
$2002 hrs
$2002 hrs

Survey Reports

coursestatuscostduration
Engage 7 Survey Reports: Standard Reports
$2002 hrs
$2002 hrs
Text Analytics 101
$2001:30 hrs
  • Allegiance University
  • Hands-On
    Courses

Other

coursestatuscostduration
Dashboards 2: Hands on Practice
100.001 hr
$2001 hr
Bonfire: Hands on Practice
$2001:30 hrs