MaritzCX in the News
CXMasters: CX Pros to Advance Careers and Programs at New Training and Certification Event
New Courses and Credentials from the Team that Created the Customer Experience Research Industry SALT LAKE CITY – July 28, 2015 – MaritzCX today announced CXMasters™, an intensive career development event for customer experience (CX) professionals who want to expand and validate their skills, increase customer loyalty, and earn professional recognition. CXMasters will be held […]
Are Financial Advisors Paying Attention to the 401k Elephant in the Room?
MaritzCX Wealth Study Finds 401k Funds Rival Investment Firms’ Assets Under Management SALT LAKE CITY — July 23, 2015 — Financial advisors take note: half of mass affluent investors are holding $100,000 or more in a 401k or 403b account, according to research from customer experience software and services company MaritzCX. The wealth study, which […]
Fuel Economy Improvements and Aging Vehicle Fleet Mean U.S. Auto Industry Strength to Continue, Says MaritzCX
Pent-up Demand for an Additional 13 Million Vehicles, Based on MaritzCX Analysis of Census Bureau Data and MaritzCX Proprietary Industry Study SALT LAKE CITY – July 15, 2015 – The bull market in U.S. light-vehicle sales has plenty of room left to run, according to recent industry analysis by customer experience company MaritzCX. “What’s interesting about […]
Chad Latimer Joins MaritzCX to Accelerate Software Platform Implementations Globally
Tech services expert to lead client implementation, support, and success of leading customer experience solution SALT LAKE CITY, July 13, 2015 – MaritzCX today announced the addition of Chad Latimer as senior vice president of platform services. Latimer is responsible for the technology-related services that support the award-winning MaritzCX platform, helping clients receive the full […]
Transamerica Adopts a Unified Customer Experience Ethic
SALT LAKE CITY, June 29, 2015 – A leading global financial services company, Transamerica turned to MaritzCX and worked against a tight implementation deadline to fine-tune, deliver, and analyze relationship surveys that would give the company key loyalty metrics and drivers of engagement. At the end of 90 days, the joint team delivered relationship surveys […]
MaritzCX Congratulates Mountain America Credit Union, Winner of the Gartner & 1to1 Media CX Excellence Award for Innovation in Customer Insight
SALT LAKE CITY – June 22, 2015 – Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union winner of the Innovation in Customer Insight category in the 2015 Customer Experience Excellence Awards. MaritzCX congratulates the Mountain America Credit […]
MaritzCX Names New Chief Financial Officer
SALT LAKE CITY – June 10, 2015 – MaritzCX today announced that its leadership team is growing with the addition of Todd Miceli as chief financial officer. Miceli comes to MaritzCX with experience across different industries and with the management, finance, accounting, and customer experience (CX) talents that will help guide the company’s growth. “We are […]
MaritzCX Wealth Poll: No Money Left for the Kids
SALT LAKE CITY, June 1, 2015 – According to a new wealth study from MaritzCX, about one-third of affluent investors are convinced they will have no wealth left to transfer to their children and another one-third are unsure. In addition, about 4 in 10 affluent investors do not know if they will have enough money […]
Justin Thompson Joins MaritzCX as VP of Product Strategy
SALT LAKE CITY, May 28, 2015 – MaritzCX announced today that Justin Thompson, formerly director of customer insights at JetBlue Airways, has been appointed vice president of product strategy. Previously, Thompson led JetBlue’s award-winning Voice of Customer (VoC) program. Thompson’s responsibilities at MaritzCX include defining and building innovative, next-generation products that achieve tangible business outcomes […]
Customer Experience Is Your Business – New eBook Available from MaritzCX
SALT LAKE CITY, May 13, 2015 – Customer experience (CX) management has come of age, and smart companies are recognizing its direct impact on the bottom line. Customer Experience Is Your Business, a new ebook published by MaritzCX, provides a collection of best practices and thought leadership from top CX practitioners, analysts and experts to […]
Utah: Workforce Developed
Utah Builds Its Workforce Better than Most Carine Clark is a rock star. No, I’m not talking about her phenomenal success as President and CEO of MaritzCX, a technology solutions firm with more than 2,000 employees worldwide. I mean she’s an actual rock star. The night before our meeting in her ultra-sleek office in South […]
Car Makers Post Hot First-Half U.S. Sales
“As long as economic conditions stay fairly sunny, this record sales rate could go on another three years at least” due to pent-up demand patterns, Dave Fish, a senior researcher with MaritzCX, said. The firm reports the average car on the road is 11.4 years old, several years older than the average during the 2008 auto-sales collapse; […]
Using Technology to Find Customer Experience Success
MaritzCX provides customer experience software and research services to help companies improve customer retention and growth. Today, many brands are seeking outside help from such organizations because exponentially increasing data, rapidly evolving technologies, and changing customer expectations are making it hard for many companies to keep up. Recently, Carine Clark, President and CEO of MaritzCX, […]
Even Millionaires Live Paycheck to Paycheck
It seems the rich are like the rest of us after all. One in five respondents with investable assets of $100,000 to $1 million, and 1 in 10 with investable assets of $1 million up to $10 million believe they have too much debt and are living paycheck to paycheck, according to a poll taken […]
Herbert Touts Utah’s Economic Strength, says Women Must Lead
Calling himself the state’s ‘Chief Bragging Officer’ Gov. Gary Herbert says Utah is leading the nation in economic growth. “It’s like cream rising to the top. Utah is emerging as a leader in this country,” Gov. Herbert said Friday at his ninth annual Economic Summit at The Grand America.” Read More.
How has the America Invents Act Affected Utah Inventors?
In early 2013, about 18 months after President Barack Obama signed it into law, the Leahy-Smith America Invents Act (AIA) took effect. The act included a number of changes that shook up the U.S. Patent and Trademark Office (USPTO), but none were larger than the change from a first-to-invent system to a first-to-file system. Read More.
Automotive News First Shift: Most Influential Sources for Car Buying
Jennifer Vuong, News Anchor at Automotive News TV, reports on the new MaritzCX auto survey revealing sales people rank higher than social media as top influencers for car buying. Full video on Automotive News.
Customer experience in the UK and US – Are we speaking the same language?
US customers have higher expectations than UK ones, and US companies have been quicker to adopt customer experience platforms and technology. Nigel Cover of MaritzCX assesses whether the UK has anything to learn from across the Pond. Read More (Subscription Required).
Study: Gen Z wants cars, values fuel efficiency
Forget hot-selling compact SUVs and trucks; today’s youngest buyers want cars. MaritzCX, a data company that conducts a yearly new vehicle customer survey, found members of Generation Z — those ages 16-21 — value fuel-efficiency, prefer cars over sport utilities and trucks, and prefer Ford Motor Co. over any other brand. Read More.
Social Media Not Significant Source of Information for New Car Buyers
While social media channels may be great for catching up with friends or sharing photos, they do not provide significant information to new car buyers, according to research from MaritzCX. When all ages were averaged, approximately 22 percent said the dealer salesperson was the most important source of information for new car buyers, followed by friends […]