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press releases

August 26, 2015

MaritzCX Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award for its Case Management Solution

SALT LAKE CITY – August 26, 2015 – MaritzCX announced today that TMC, a global, integrated media company, has named MaritzCX Case Management as a 2015 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. “A great customer experience increases loyalty and revenue,” said Mark Magee, vice president of product management at MaritzCX. “MaritzCX Case […]

July 23, 2015

Are Financial Advisors Paying Attention to the 401k Elephant in the Room?

MaritzCX Wealth Study Finds 401k Funds Rival Investment Firms’ Assets Under Management SALT LAKE CITY — July 23, 2015 — Financial advisors take note: half of mass affluent investors are holding $100,000 or more in a 401k or 403b account, according to research from customer experience software and services company MaritzCX. The wealth study, which […]

July 15, 2015

Fuel Economy Improvements and Aging Vehicle Fleet Mean U.S. Auto Industry Strength to Continue, Says MaritzCX

Pent-up Demand for an Additional 13 Million Vehicles, Based on MaritzCX Analysis of Census Bureau Data and MaritzCX Proprietary Industry Study SALT LAKE CITY – July 15, 2015 – The bull market in U.S. light-vehicle sales has plenty of room left to run, according to recent industry analysis by customer experience company MaritzCX. “What’s interesting about […]

July 13, 2015

Chad Latimer Joins MaritzCX to Accelerate Software Platform Implementations Globally

Tech services expert to lead client implementation, support, and success of leading customer experience solution SALT LAKE CITY, July 13, 2015 – MaritzCX today announced the addition of Chad Latimer as senior vice president of platform services. Latimer is responsible for the technology-related services that support the award-winning MaritzCX platform, helping clients receive the full […]

June 29, 2015

Transamerica Adopts a Unified Customer Experience Ethic

SALT LAKE CITY, June 29, 2015 – A leading global financial services company, Transamerica turned to MaritzCX and worked against a tight implementation deadline to fine-tune, deliver, and analyze relationship surveys that would give the company key loyalty metrics and drivers of engagement. At the end of 90 days, the joint team delivered relationship surveys […]

June 23, 2015

MaritzCX Congratulates Mountain America Credit Union, Winner of the Gartner & 1to1 Media CX Excellence Award for Innovation in Customer Insight

SALT LAKE CITY – June 22, 2015 – Experts at Gartner, the world’s leading information technology research and advisory company, and 1to1 Media, a customer strategy media company, have named Mountain America Credit Union winner of the Innovation in Customer Insight category in the 2015 Customer Experience Excellence Awards. MaritzCX congratulates the Mountain America Credit […]

June 10, 2015

MaritzCX Names New Chief Financial Officer

SALT LAKE CITY – June 10, 2015 – MaritzCX today announced that its leadership team is growing with the addition of Todd Miceli as chief financial officer. Miceli comes to MaritzCX with experience across different industries and with the management, finance, accounting, and customer experience (CX) talents that will help guide the company’s growth. “We are […]

June 01, 2015

MaritzCX Wealth Poll: No Money Left for the Kids

SALT LAKE CITY, June 1, 2015 – According to a new wealth study from MaritzCX, about one-third of affluent investors are convinced they will have no wealth left to transfer to their children and another one-third are unsure. In addition, about 4 in 10 affluent investors do not know if they will have enough money […]

May 28, 2015

Justin Thompson Joins MaritzCX as VP of Product Strategy

SALT LAKE CITY, May 28, 2015 – MaritzCX announced today that Justin Thompson, formerly director of customer insights at JetBlue Airways, has been appointed vice president of product strategy. Previously, Thompson led JetBlue’s award-winning Voice of Customer (VoC) program. Thompson’s responsibilities at MaritzCX include defining and building innovative, next-generation products that achieve tangible business outcomes […]

May 13, 2015

Customer Experience Is Your Business – New eBook Available from MaritzCX

SALT LAKE CITY, May 13, 2015 – Customer experience (CX) management has come of age, and smart companies are recognizing its direct impact on the bottom line. Customer Experience Is Your Business, a new ebook published by MaritzCX, provides a collection of best practices and thought leadership from top CX practitioners, analysts and experts to […]

media mentions

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August 17, 2015

TMC Announces Winners of the 2015 CUSTOMER Magazine TMC Labs Innovation Award

The CUSTOMER Magazine TMC Labs Innovation Award honors products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. TMC Labs chooses only a few select products considered the best-of-the-best in contact center, call center, and CRM solutions. Read More

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July 20, 2015

Utah: Workforce Developed

Utah Builds Its Workforce Better than Most Carine Clark is a rock star. No, I’m not talking about her phenomenal success as President and CEO of MaritzCX, a technology solutions firm with more than 2,000 employees worldwide. I mean she’s an actual rock star. The night before our meeting in her ultra-sleek office in South […]

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July 01, 2015

Car Makers Post Hot First-Half U.S. Sales

“As long as economic conditions stay fairly sunny, this record sales rate could go on another three years at least” due to pent-up demand patterns, Dave Fish, a senior researcher with MaritzCX, said. The firm reports the average car on the road is 11.4 years old, several years older than the average during the 2008 auto-sales collapse; […]

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June 29, 2015

Using Technology to Find Customer Experience Success

MaritzCX provides customer experience software and research services to help companies improve customer retention and growth. Today, many brands are seeking outside help from such organizations because exponentially increasing data, rapidly evolving technologies, and changing customer expectations are making it hard for many companies to keep up. Recently, Carine Clark, President and CEO of MaritzCX, […]

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June 17, 2015

Even Millionaires Live Paycheck to Paycheck

It seems the rich are like the rest of us after all. One in five respondents with investable assets of $100,000 to $1 million, and 1 in 10 with investable assets of $1 million up to $10 million believe they have too much debt and are living paycheck to paycheck, according to a poll taken […]

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April 23, 2015

Herbert Touts Utah’s Economic Strength, says Women Must Lead

Calling himself the state’s ‘Chief Bragging Officer’ Gov. Gary Herbert says Utah is leading the nation in economic growth. “It’s like cream rising to the top. Utah is emerging as a leader in this country,” Gov. Herbert said Friday at his ninth annual Economic Summit at The Grand America.” Read More.

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April 17, 2015

How has the America Invents Act Affected Utah Inventors?

In early 2013, about 18 months after President Barack Obama signed it into law, the Leahy-Smith America Invents Act (AIA) took effect. The act included a number of changes that shook up the U.S. Patent and Trademark Office (USPTO), but none were larger than the change from a first-to-invent system to a first-to-file system. Read More.

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February 27, 2015

Automotive News First Shift: Most Influential Sources for Car Buying

Jennifer Vuong, News Anchor at Automotive News TV, reports on the new MaritzCX auto survey revealing sales people rank higher than social media as top influencers for car buying. Full video on Automotive News.

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February 27, 2015

Customer experience in the UK and US – Are we speaking the same language?

US customers have higher expectations than UK ones, and US companies have been quicker to adopt customer experience platforms and technology. Nigel Cover of MaritzCX assesses whether the UK has anything to learn from across the Pond. Read More (Subscription Required).

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February 26, 2015

Study: Gen Z wants cars, values fuel efficiency

Forget hot-selling compact SUVs and trucks; today’s youngest buyers want cars. MaritzCX, a data company that conducts a yearly new vehicle customer survey, found members of Generation Z — those ages 16-21 — value fuel-efficiency, prefer cars over sport utilities and trucks, and prefer Ford Motor Co. over any other brand. Read More.